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Frequently Asked Questions
Find answers to common questions about our services, appointments, payments, and more. Can't find what you're looking for? Contact us.
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General Information
General
What is Heirs Multispecialist Hospital?
Heirs Multispecialist Hospital is a world-class healthcare facility with two locations in Ekiti State
(Oye-Ekiti and Ado-Ekiti). Established in 2015, we're committed to ending medical tourism in Nigeria
by providing high-quality medical services comparable to leading hospitals internationally. We offer
comprehensive healthcare across multiple specialties including radiology, dental care, laboratory
services, emergency medicine, and more.
General
What are your operating hours?
Our regular operating hours are Monday to Saturday, 8:00 AM to 6:00 PM. However, our Emergency
Department is open 24/7, 365 days a year. For urgent medical situations, you can visit our emergency
department or call our emergency hotline at 07042481085 at any time.
General
Where are your locations?
We have two modern facilities:
Oye-Ekiti (Main Branch): 123 Hospital Road, Oye-Ekiti, Ekiti State
Ado-Ekiti Branch: Plot 3, Orimolade Crescent, Ilokun Estate, Ado-Ekiti, Ekiti State
Both locations are equipped with state-of-the-art medical technology and staffed by experienced healthcare professionals.
Oye-Ekiti (Main Branch): 123 Hospital Road, Oye-Ekiti, Ekiti State
Ado-Ekiti Branch: Plot 3, Orimolade Crescent, Ilokun Estate, Ado-Ekiti, Ekiti State
Both locations are equipped with state-of-the-art medical technology and staffed by experienced healthcare professionals.
General
Are you NHIS accredited?
Yes, Heirs Multispecialist Hospital is fully accredited by the National Health Insurance Scheme
(NHIS). We accept various health insurance plans and work with multiple HMOs. Please bring your
insurance card when visiting, and our staff will assist you with the claims process.
Appointments & Booking
Appointment
How do I book an appointment?
You can book an appointment through multiple channels:
1. Online: Fill out our appointment form on the Contact page
2. Phone: Call 07042481085 (Oye-Ekiti) or +234 123 456 790 (Ado-Ekiti)
3. In-Person: Visit either of our locations during operating hours
4. Email: Send your request to info@heirsmultispecialist.com
We typically respond to appointment requests within 24 hours during business days.
1. Online: Fill out our appointment form on the Contact page
2. Phone: Call 07042481085 (Oye-Ekiti) or +234 123 456 790 (Ado-Ekiti)
3. In-Person: Visit either of our locations during operating hours
4. Email: Send your request to info@heirsmultispecialist.com
We typically respond to appointment requests within 24 hours during business days.
Appointment
How far in advance should I book?
For routine consultations and non-urgent procedures, we recommend booking at least 2-3 days in
advance. However, we do accommodate same-day appointments based on availability. For specialist
consultations (cardiology, neurology, etc.), please book 5-7 days in advance. Emergency cases are
always seen immediately without an appointment.
Appointment
Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule your appointment. We kindly request that you notify us at least 24
hours in advance by calling our hotline (07042481085) or emailing info@heirsmultispecialist.com.
This allows us to offer the time slot to other patients who may need care. Frequent last-minute
cancellations may affect your ability to book future appointments.
Appointment
What should I bring to my appointment?
Please bring the following to your appointment:
• Valid identification (ID card, driver's license, or passport)
• Insurance card (if applicable)
• Previous medical records and test results
• List of current medications
• Referral letter (if you were referred by another doctor)
• Payment method (cash, card, or mobile payment)
Arriving 15 minutes early helps us complete necessary paperwork and start your appointment on time.
• Valid identification (ID card, driver's license, or passport)
• Insurance card (if applicable)
• Previous medical records and test results
• List of current medications
• Referral letter (if you were referred by another doctor)
• Payment method (cash, card, or mobile payment)
Arriving 15 minutes early helps us complete necessary paperwork and start your appointment on time.
Appointment
Do I need a referral to see a specialist?
A referral is not mandatory for most specialist consultations at Heirs Hospital. However, having a
referral letter from your primary care physician can help our specialists better understand your
medical history and provide more targeted care. Some insurance plans may require referrals for
specialist visits, so please check with your insurance provider.
Payment & Insurance
Payment
What payment methods do you accept?
We accept multiple payment methods for your convenience:
• Cash (Nigerian Naira)
• Debit/Credit Cards (Visa, Mastercard, Verve)
• Mobile Payments (Bank Transfer, USSD)
• Health Insurance (NHIS and private HMOs)
• Corporate Billing (for registered companies)
Payment is required at the time of service unless covered by insurance or prior arrangements have been made.
• Cash (Nigerian Naira)
• Debit/Credit Cards (Visa, Mastercard, Verve)
• Mobile Payments (Bank Transfer, USSD)
• Health Insurance (NHIS and private HMOs)
• Corporate Billing (for registered companies)
Payment is required at the time of service unless covered by insurance or prior arrangements have been made.
Payment
Do you accept health insurance?
Yes! We are NHIS accredited and work with numerous Health Maintenance Organizations (HMOs) including
Hygeia, Avon Healthcare, Total Health Trust, and many others. Please present your insurance card at
registration. Our billing team will verify your coverage and process claims directly with your
provider. Note that co-payments or deductibles may apply depending on your plan.
Payment
Can I get an invoice or receipt?
Yes, we provide detailed receipts and invoices for all services rendered. These documents include
itemized charges and can be used for insurance reimbursement, tax purposes, or personal records.
Digital copies can be emailed to you upon request. For corporate clients, we can provide monthly
consolidated invoices.
Payment
Do you offer payment plans for expensive treatments?
Yes, we understand that some medical treatments can be costly. We offer flexible payment plans for
qualifying procedures and treatments. Please speak with our billing department to discuss available
options. Plans are evaluated on a case-by-case basis and may require a deposit and monthly
installments.
Emergency Services
Emergency
What qualifies as a medical emergency?
A medical emergency is any condition requiring immediate attention to prevent serious health
consequences. Examples include:
• Chest pain or difficulty breathing
• Severe bleeding or trauma
• Loss of consciousness or seizures
• Suspected stroke or heart attack
• Severe abdominal pain
• High fever with confusion
• Poisoning or overdose
• Severe burns
If you're experiencing any of these symptoms, call our emergency hotline (07042481085) immediately or come to our emergency department.
• Chest pain or difficulty breathing
• Severe bleeding or trauma
• Loss of consciousness or seizures
• Suspected stroke or heart attack
• Severe abdominal pain
• High fever with confusion
• Poisoning or overdose
• Severe burns
If you're experiencing any of these symptoms, call our emergency hotline (07042481085) immediately or come to our emergency department.
Emergency
Is your emergency department open 24/7?
Yes, our Emergency Department at the Oye-Ekiti main branch is open 24 hours a day, 7 days a week, 365
days a year. We have emergency physicians, nurses, and support staff on duty at all times. We're
equipped to handle all types of medical emergencies with state-of-the-art equipment and facilities.
Emergency
Do you have ambulance services?
Yes, we operate fully equipped ambulances with trained paramedics for emergency transport. Our
ambulance service is available 24/7 and can be dispatched by calling our emergency hotline. The
ambulances are equipped with life-saving equipment and can provide critical care during transport to
our facilities.
Services & Departments
Services
What medical services do you offer?
We offer comprehensive medical services across multiple specialties:
• General Consultation & Primary Care
• X-Ray & Diagnostic Imaging
• Dental Care (General & Specialist)
• Laboratory Services
• Pharmacy
• Emergency Medicine
• Nutrition & Dietetics
• Therapy & Rehabilitation
• Cardiology
• Neurology
• Nephrology
• Urology
• Surgery
• Mental Health & Counseling
Visit our Services page for complete details.
• General Consultation & Primary Care
• X-Ray & Diagnostic Imaging
• Dental Care (General & Specialist)
• Laboratory Services
• Pharmacy
• Emergency Medicine
• Nutrition & Dietetics
• Therapy & Rehabilitation
• Cardiology
• Neurology
• Nephrology
• Urology
• Surgery
• Mental Health & Counseling
Visit our Services page for complete details.
Services
How long does it take to get lab results?
Turnaround times vary by test type:
• Routine blood tests: Same day (4-6 hours)
• Urgent tests: 1-2 hours
• Microbiology cultures: 24-48 hours
• Specialized tests: 3-7 days
We'll inform you of expected timeframes when you submit your samples. Results can be collected in person, sent via email, or accessed through our patient portal.
• Routine blood tests: Same day (4-6 hours)
• Urgent tests: 1-2 hours
• Microbiology cultures: 24-48 hours
• Specialized tests: 3-7 days
We'll inform you of expected timeframes when you submit your samples. Results can be collected in person, sent via email, or accessed through our patient portal.
Services
Do you perform surgeries?
Yes, we have modern operating theaters equipped for various surgical procedures. We perform minor to
moderate surgeries including general surgery, dental surgery, and emergency surgical interventions.
For complex surgical cases requiring specialized equipment, we may refer patients to partner
facilities while maintaining continuity of care.
Services
Can I get medical certificates or reports?
Yes, we provide various medical documents including:
• Medical certificates (fitness certificates, sick leave)
• Medical reports for insurance or legal purposes
• Vaccination records
• Referral letters
• Discharge summaries
These can be requested at the time of consultation or from our medical records department. A small administrative fee may apply for some documents.
• Medical certificates (fitness certificates, sick leave)
• Medical reports for insurance or legal purposes
• Vaccination records
• Referral letters
• Discharge summaries
These can be requested at the time of consultation or from our medical records department. A small administrative fee may apply for some documents.